Buyer Protection
Shop with confidence.
We've got you.
Your comfort matters before, during, and after your purchase. Our Buyer Protection policy explains how SheCurva supports you when an order doesn't go as expected.
30-Day Return Protection
Eligible items may generally be returned or exchanged within 30 calendar days of receipt, subject to our Return & Exchange Policy and applicable law.
As Described
If an item is materially different from its product description, contact us and we'll review the situation and help find an appropriate resolution.
Here When Things Go Wrong
If an item arrives damaged, defective, or incorrect, contact us promptly with your order details and supporting photos.
Protection that feels simple.
We believe customer protection shouldn't be complicated. When something isn't right with your order, contact us and we'll help you understand the next step.
SheCurva Buyer Protection is designed to provide customers with clear support around returns, exchanges, damaged products, defective products, incorrect items, and products that do not reasonably match their descriptions.
This Buyer Protection policy should be read together with our Return & Exchange Policy, Shipping Information, Terms of Service, and other applicable store policies.
What your protection covers.
We focus on the situations that matter most after an online purchase.
Return Window
Eligible products may generally be returned or exchanged within 30 calendar days after delivery.
Product Accuracy
If your item materially differs from its description, contact us so we can review the issue.
Arrival Issues
Damaged, defective, or incorrect items should be reported promptly after delivery.
Customer Support
Our support team can guide you through the next step and provide return instructions when needed.
30-Day Return Protection.
We want you to have reasonable time to decide whether your purchase is right for you.
Generally eligible
- Return request made within 30 calendar days of receiving the order.
- Item remains unworn and unwashed.
- Product is free from stains, makeup, deodorant, odors, or other signs of use.
- Original tags and hygiene components remain intact where applicable.
Important conditions
- Certain intimate apparel may be subject to additional hygiene requirements.
- Final-sale or specially marked items may have different return conditions where permitted by law.
- Customers should contact us before sending anything back.
- Statutory consumer rights remain unaffected where they cannot legally be excluded.
Special care for intimate apparel.
SheCurva sells products designed to be worn close to the body, so hygiene is an important part of buyer protection.
Your comfort. Your confidence. Your protection.
For hygiene reasons, bras, shapewear, panties, bodysuits, and other intimate apparel should be tried on over your own underwear and returned unworn and unwashed where a standard return is requested.
Where a hygiene seal, protective liner, or similar hygiene feature is supplied, it should remain intact where required for return eligibility.
This does not affect any mandatory consumer rights relating to defective, faulty, incorrectly supplied, or materially misdescribed products.
When your item doesn't match the description.
Product pages are designed to give you useful information before you buy.
If the product you receive does not reasonably match its description, advertised characteristics, or the item you ordered, please contact us promptly.
Depending on the circumstances, we may work with you to provide an appropriate resolution, which may include:
- Return the eligible product for a refund.
- Exchange the product where an appropriate replacement is available.
- Provide another reasonable resolution where appropriate.
The resolution will depend on the nature of the issue, the condition of the item, and applicable consumer law.
Damaged, defective, or incorrect?
If something went wrong before the product reached you, please let us know as soon as possible.
Damaged on arrival
Contact us promptly if your package or product arrives visibly damaged.
Product issue
If a product appears defective or has a material quality issue, contact Customer Support for review.
Wrong item received
If you receive an item different from what you ordered, please contact us with your Order Number and photos.
Please include your Order Number and clear photos showing the product, packaging, shipping label where relevant, and the issue. This helps us review your request more quickly.
A simple support process.
We keep the process straightforward so you know what happens next.
Step 1 · Contact Us
Email our Customer Support team at service@shecurva.com and include your Order Number, the reason for contacting us, and supporting photos when relevant.
Step 2 · Review
Our team will review the information and determine the appropriate next step based on the circumstances and applicable policy.
Step 3 · Resolution
Where appropriate, we may provide return instructions, arrange an exchange, issue a refund, or provide another suitable resolution.
The registered business address shown below is not a return address. Do not send products to that address unless our Customer Support team specifically instructs you to do so.
Buyer protection, answered.
A few quick answers about what happens when something doesn't go as expected.
Eligible items may generally be returned or exchanged within 30 calendar days of receipt, subject to the conditions in our Return & Exchange Policy and applicable law.
Contact us promptly at service@shecurva.com with your Order Number and clear photos of the product, packaging, and damage. We will review the situation and help determine the appropriate resolution.
Please contact Customer Support as soon as possible with your Order Number and photos. We will review the order and work with you on an appropriate replacement, return, or refund.
If the item remains unworn, unwashed, and meets the applicable hygiene and return requirements, you may request a return or exchange within the applicable return window.
Yes. If you believe an item has a material defect or quality issue, contact us with your Order Number and supporting information so we can review the issue.
No. The registered business address shown below is not a return address. Please contact us before returning any product so we can provide the appropriate return instructions.
Email our Customer Support team at service@shecurva.com. Please include your Order Number whenever your question relates to a specific purchase.
We're here when you need us.
Questions about your order, product, return, exchange, shipping, or buyer protection? Contact our support team and we'll help you understand what to do next.
Email SheCurva Support
.png?w=800&h=324)