Return & Refund Policy
Returns made
simple & comfortable.
We want you to feel confident in what you order. If something isn't right, our return and exchange process is designed to be clear, thoughtful, and easy to understand.
Return Window
30 Calendar Days Return & Exchange Window
Customers may request a return or exchange within 30 calendar days of receiving their order. Once a return has been approved, please follow the return instructions provided by our Customer Support team and ship the package within the required period.
How to start a return or exchange.
Please contact us before sending anything back. This allows our team to provide the correct return instructions and return address.
Contact Support
Email us at service@shecurva.com with your Order Number and the reason for your return or exchange.
Get Approval
Our Customer Support team will review your request and, when approved, provide the appropriate return instructions and address.
Pack & Ship
Pack the item securely and follow the return instructions provided by our team. Keep your return tracking information until the process is complete.
Please do not send a return without contacting us first or send it to the address shown on the original shipping label. The return address may be different from the shipping origin. Unapproved returns may not be accepted.
Return eligibility & conditions.
Because SheCurva offers intimate apparel and shapewear, product condition and hygiene are especially important when processing returns.
Generally eligible
- Unworn and in original condition.
- Unwashed and free from stains, odors, makeup, deodorant, or other signs of use.
- Original tags remain attached where applicable.
- Hygiene seals, protective liners, or other hygiene components remain intact where applicable.
- Returned with original packaging and included accessories where applicable.
Please check before returning
- Items that have been worn may not qualify for a standard return where hygiene rules apply.
- Items that have been washed or altered may not qualify for return.
- Products showing stains, odors, makeup, deodorant, pet hair, or other signs of use may not qualify.
- Final-sale or specially marked non-returnable products may have different conditions.
Intimate apparel & hygiene.
Your comfort and hygiene matter to us. Certain intimate apparel products may be subject to additional hygiene requirements.
Please try on responsibly.
For hygiene reasons, intimate apparel should be tried on over your own underwear and should remain unworn, unwashed, and free from any signs of use when returned. Where a product is supplied with a hygiene seal, protective liner, or similar hygiene feature, please keep it intact where required for return eligibility.
These hygiene conditions do not limit any mandatory consumer rights that apply to faulty, defective, incorrectly supplied, or misdescribed goods under applicable law.
Damaged, defective, or incorrect items.
Please inspect your order as soon as it arrives and contact us promptly if something isn't right.
We want to make things right.
If you receive a damaged, defective, or incorrect item, please contact us at service@shecurva.com with your Order Number and clear photos showing the product, packaging, and issue.
If the issue is confirmed to be caused by a product defect, shipping damage, incorrect item, or fulfillment error, we will work with you on an appropriate replacement, exchange, or refund in accordance with applicable law and our customer-care process.
Items that may not qualify for a standard return.
Certain situations may prevent an item from being eligible for a standard return or exchange.
- Items that have been worn, washed, altered, or otherwise used.
- Intimate apparel that does not meet applicable hygiene requirements.
- Products with stains, odors, makeup, deodorant, pet hair, or other signs of use.
- Items damaged after delivery due to improper handling, use, washing, or care.
- Clearance, final-sale, or specially marked non-returnable items, where permitted by law.
Nothing in this section is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded or restricted.
Shipping costs, refunds & cancellations.
Here's how return shipping, refunds, and order cancellations generally work.
Return Shipping
Unless otherwise required by applicable law or caused by a confirmed SheCurva error or product issue, customers are generally responsible for return shipping costs for preference-based returns.
- Wrong size or fit chosen
- Change of mind
- No longer wanted
- Other reasons not caused by SheCurva
When SheCurva Is Responsible
When a return or replacement is caused by a confirmed defective product, incorrect item, damaged shipment, or fulfillment error, SheCurva will work with you on an appropriate resolution.
Refunds
Approved refunds are generally issued to the original payment method after the returned item has been received and inspected, subject to the applicable return conditions.
- Please allow 7–12 business days for refund processing after approval where applicable.
- Your payment provider may require additional time to post the refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation may be possible only before an order has entered processing or shipping. Once an order has been processed or shipped, cancellation may no longer be possible.
Original shipping charges may be non-refundable for preference-based returns unless otherwise required by applicable law or the return is caused by a confirmed SheCurva error or product issue.
Address, customs & delivery issues.
Please make sure your shipping information is complete and accurate before placing an order.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address, including apartment, suite, unit, postal code, and other relevant details.
Incorrect Address
Packages that cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, or refusal of delivery may be subject to additional shipping or handling costs.
Customs & Import Charges
Depending on the destination country, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by local authorities unless otherwise stated at checkout.
Fair returns for everyone.
We want our return policy to be fair, transparent, and available to genuine customers.
SheCurva reserves the right to review and address return requests where there is evidence of misuse or abuse of the return policy, including repeated excessive returns, returning worn or damaged products, fraudulent claims, or returning products that were not purchased from SheCurva.
Any such review will be handled in accordance with applicable law and does not affect statutory consumer rights that cannot legally be restricted.
Return questions, answered.
A few quick answers before you send anything back.
Customers may generally request a return or exchange within 30 calendar days of receiving their order, subject to the conditions described in this policy and any applicable statutory consumer rights.
For hygiene reasons, intimate apparel should be returned unworn, unwashed, and free from signs of use. Where a hygiene seal or protective liner is provided, it should remain intact where required for return eligibility. Statutory rights for faulty or incorrectly supplied goods remain unaffected.
If the item remains unworn, unwashed, and meets the applicable return conditions, you may request a return or exchange within the applicable return window. Please contact us before sending the item back.
Contact us as soon as possible at service@shecurva.com with your Order Number and clear photos showing the product and issue. We will review the situation and work with you on an appropriate resolution.
For preference-based returns such as change of mind or choosing the wrong size, customers are generally responsible for return shipping unless applicable law requires otherwise. For confirmed defects, incorrect items, or fulfillment errors, SheCurva will work with you on the appropriate resolution.
Once an approved return has been received and inspected, please allow approximately 7–12 business days for refund processing where applicable. Your payment provider may require additional time to display the funds.
Please contact us immediately if you need to cancel an order. We may be able to cancel it before processing or shipment. Once processing or shipment has begun, cancellation may no longer be possible.
Not sure what to do next?
Before sending anything back, reach out to our Customer Support team. We'll help you understand the next step and provide the correct return instructions.
service@shecurva.com
.png?w=800&h=324)